A practical checklist for strata managers handling leaks, flooded common areas and wet carpets.
Identify the affected lots and common areas
Clear documentation helps clarify what has been affected and where the restoration work needs to happen.
Arrange water extraction and drying early
Common-area carpets, lift lobbies, corridors and unit entries can spread moisture quickly if not extracted and dried.
Keep residents informed
Simple updates about equipment, access and expected drying checks can reduce confusion during the claim or repair process.
Request job records
Photos, readings and work notes help with insurer communication and future maintenance decisions.
Coordinate access and affected lots
Strata water damage often involves more than one person: residents, building management, owners, trades and sometimes insurers. Establish who can provide access and which lots or common areas may be affected.
Track the water path vertically and horizontally where relevant. A leak in one apartment can show up at the ceiling, wall or floor of another area.
Keep records that can be shared
Photographs, moisture readings, equipment locations and a simple timeline help the strata manager communicate with stakeholders. Keep restoration facts separate from decisions about liability, coverage or building repairs.
The restoration objective is to make safe, extract water, dry affected materials and provide clear information for the next decisions.
Frequently asked questions
Should strata be notified immediately?
Notify the relevant building or strata contact when common property or another lot may be affected.
Can drying happen in multiple lots?
Yes, if the water path crosses boundaries and access is coordinated.
Who decides insurance liability?
That is separate from the restoration scope and should be handled by the relevant owners, strata, insurer or advisers.
Need professional help?
If the property is wet, smells musty, has visible mould, or needs urgent cleaning, Restored Right can inspect, extract, dry, clean and document the job.
Open the related service or call 0481 825 326.